2019年1月雅思口语Part2&3新题预测之范文和解题思路：一次投诉 a Complaint

2018年12月04日17:26 来源：小站整理: 参与（0）阅读（6964）

摘要：雅思口语题库即将迎来2019年1月的变题季，为了让大家更好得复习，我们提前一个月为大家带来2019年1月雅思口语题库的预测，下文为大家带来一个part2&3的真题。

2019年1月雅思口语题库预测为大家带来part2&3的预测部分，今天的主题是事件类的一次投诉。这个话题平时同学们可能没有整体地想过若是作为口语考试应该怎么说，今天我们就一起来看一看它的解题思路和范文。

Describe a complaint that you made and you were satisfied with the result

描述一下你对一次结果令你满意的抱怨

【解题思路】

You should say:

When it happened

Who you complained to

What you complained about

And why were satisfied with the result

你应该说:

当它发生

你向谁抱怨过

你抱怨什么

以及为什么对结果感到满意

Part3

Is it necessary for companies to set up customer service?

What products or services do people in your country like to complain about?

Would you buy things in the shops which you have made complaints before?

Do yo think customer's complaints will improve products or services?

Are there any disadvantages to set up customer service?

公司有必要建立客户服务吗?

你们国家的人喜欢抱怨什么产品或服务?

你会在以前投诉过的商店里买东西吗?

你认为顾客的投诉会改善产品或服务吗?

建立客户服务有什么缺点吗?

【口语范文】

The complaint I am going to tell youhappened a few months ago. Then I was inthe middle of a financial crisis. I had to cutmy budget on other aspects so that I couldafford the textbooks that teachers required me to buy. After reviewing my bills, found I had spent too much money on my cell phone. So I decided to degrade the package.

我要告诉你的抱怨发生在几个月前。那时我正处于金融危机之中。我不得不削减其他方面的预算，这样我才能买得起老师要求我买的课本。在检查了我的账单后，我发现我花了太多的钱在我的手机上。所以我决定降级这个包。

When I called the customer service of the operating company the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year. It was totally absurd but no matter what i said the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

当我给运营公司的客服打电话时，客服代表说我可以在任何时候升级我的包，但是如果我想降级的话，我必须等到明年。这是完全荒谬的，但无论我说什么，工作人员坚持这是规定，没有协商的余地。我打了几次电话。每个代表的回答都一样。

I was enraged. i went to the website of the ministry of Industry and Information Technology, which is a government body supervising all the mobile operating companies. I filled a form, explaining what happened in details and why I thought this was unfair. After I submitting it, the website said it would give me a reply in 7 working days.

我被激怒了。我去了工业和信息化部的网站，这是一个监管所有移动运营公司的政府机构。我填了一张表格，详细解释了发生了什么，以及为什么我认为这是不公平的。我提交后，网站说会在7个工作日内给我回复。

In fact, it did not take that long. On the second day the company s customer service called. He said he was the manager of the relevant department and was sorry about the inconvenience his colleagues had caused. The package of my number was degraded immediately. I was satisfied with his attitude and the result.

事实上，没花那么长时间。第二天，公司的客服打来电话。他说他是相关部门的经理，对同事们给他带来的不便表示抱歉。我的电话立刻被退订了。我对他的态度和结果很满意。