[配范文]2019年1-4月雅思口语题库新题：一次糟糕的服务

2019年01月04日13:28 来源：小站教育作者：小站雅思编辑

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[配口语素材]2019年1-4月雅思口语题库新题：一次糟糕的服务为你带来2019年1月雅思口语part2新题：糟糕服务的答题思路和可以使用的口语素材。本次的新题是在原题：记一次令人满意的服务的基础上做了一个相反的题目修改而成。在解题思路方面，本次对于糟糕的服务，我们需要说明怎样改善以及它们之所以糟糕的原因。

答题思路

Describe a bad service一次糟糕的服务(待确认)

You can say:

How important is customer service for you?

What can companies do to improve their customer service?

Why do you think employees sometimes don't provide good customer service?

客户服务对你来说有多重要?

公司可以做些什么来改善他们的客户服务?

你认为为什么员工有时不能提供良好的客户服务?

口语素材

1. Custumer service plays an important part for me, because I personally believe that It should help me with receiving helpul quality services and assitance for my requirement in every type orservices. For instance, if I need an electronic device in a store, I need the guidance from the saler to providesome useful information that helps me to choose the right device that meets my requirement as the saler has better knowledge than me. Without the customer service, I believe I will have difficulty getting the right device that met my requirements and budget.

1. 客户服务对我来说是很重要的一部分，因为我个人认为它应该帮助我在每一种类型或服务中获得帮助和帮助我的要求。例如，如果我在商店需要一个电子设备，我需要销售人员的指导，提供一些有用的信息，帮助我选择合适的设备，满足我的要求，因为销售人员比我有更好的知识。如果没有客户服务，我相信我将很难找到合适的设备来满足我的要求和预算。

2. Companies can improve their customer service by asking the customers to provide them with the feedback and suggestion for service that they provide. By receiving the feedback and sugguesion, the companies will generally have an idea how well the customer service performances are. For instance, when I called to Vodafone customer service and asked for some help with my billing, the operator was asking to give her some feedback with her services she provided. Moreover, an alternative way could be by providing a sugestion box.

2. 公司可以通过要求顾客对他们所提供的服务提供反馈和建议来改善他们的客户服务。通过接收反馈和建议，公司通常会知道客户服务的表现有多好。例如，当我打电话给沃达丰客户服务部，要求对方帮我结账时，对方要求对她提供的服务给予反馈。此外，另一种方法是提供一个糖盒。

3. I personally think the reasons behind why the employees in some come organisation don't provide a good customer service are due to firstly, they don't get the right pay award that they suppose to get and lastly could be because they have been working for long hours. For instance, in some call centre, they have to be on the phone for at least 10 hours a day with the minimum pay. Therefore, I personally believe if the companies pay them above minimum wage and shorter working hours, they will provide better service.

3.我个人认为，一些公司的员工没有提供良好的客户服务的原因，首先是因为他们没有得到应有的薪酬，最后可能是因为他们工作了很长时间。例如，在一些呼叫中心，他们必须每天至少打10个小时的电话，而且必须付最低工资。因此，我个人认为，如果公司支付他们高于最低工资和更短的工作时间，他们将提供更好的服务。

以上就是[配口语素材]2019年1-4月雅思口语题库新题：一次糟糕的服务的全部内容，文中提到的素材都是可以使用的。并且原题一次令人满意的服务的素材基础上，我们也可以做一些修改拿出来用。无论是糟糕的服务还是满意的服务，它们都属于事件类的题目，这类题目主要是要叙述清楚事情的发生经过以及缘由和给你的影响及感受。

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